Diagnostics Platform
The Challenge
Aviation field technicians work in time-sensitive environments where aircraft connectivity issues must be diagnosed quickly and accurately. Existing workflows made it difficult to verify hardware status, compare physical equipment with system records, and take action during short maintenance windows.
The experience needed to support technicians working from desktops, laptops, and tablets in operational environments including hangars, aircraft interiors, and flight-line maintenance settings.
Research
Before designing the interface, I organized the information around how technicians actually worked. The goal was to make important information easy to find and reduce the number of steps needed to diagnose and service aircraft hardware.
Information Architecture
The application was organized into four areas: global context, hardware navigation, device details, and task-specific information. This structure helped technicians move through diagnostics without losing context or searching through multiple screens.
Aircraft, customer, and user information stayed visible throughout the experience.
Technicians could switch between aircraft devices without leaving the page.
Connection status, firmware, location, and other key details remained visible while working.
Detailed information was grouped into Overview, Connectivity, Documents, History, and Tasks.
The Solution
Interactive Prototype ( Aircraft Technician)
After defining the information architecture, I designed a responsive interface that helped technicians quickly inspect aircraft hardware, review connectivity status, and complete maintenance tasks from a single workspace.
Aircraft Technician Experience
This prototype demonstrates the primary technician workflow. The interface keeps hardware status, firmware, and maintenance information together so technicians can quickly diagnose issues and complete service tasks without moving between multiple screens.
Designed for desktop, laptop, and tablet use in field environments.
Quickly switch between aircraft devices without leaving the current workflow.
Important connection and hardware information stays visible while navigating.
Review device history, documents, and maintenance tasks from one interface.
Interactive Prototype (Support Operations)
In addition to the technician experience, I designed an interface for support operations teams responsible for reviewing aircraft hardware, assisting technicians, and troubleshooting connectivity issues from headquarters.
Support Operations Experience
This interface gives support teams access to customer aircraft information, hardware details, and connectivity status so they can investigate issues, answer technician questions, and coordinate maintenance activities.
View customer accounts, aircraft, and installed hardware from a single workspace.
Review serial numbers, device information, and configuration details to support troubleshooting.
Reduce the time needed to locate information while assisting technicians in the field.
Used the same information architecture and design patterns across technician and support experiences for consistency.
Outcomes
The redesign simplified how technicians and support teams accessed aircraft information, reducing unnecessary navigation and making critical hardware details easier to find during maintenance and troubleshooting.
